Refund and Returns Policy

Effective Date: October 25, 2024

At Nova Cyber Gear, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy outlined below.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return:

  • The item must be in its original condition, unopened, and in its original packaging.
  • A receipt or proof of purchase must be included.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Opened personal care items

3. How to Initiate a Return

To initiate a return, please contact our customer service team at:

Include your order number and a brief explanation of the reason for the return. Our team will provide you with instructions on how to proceed.

4. Return Shipping Costs

You will be responsible for paying the shipping costs for returning items, except in cases where the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges

If you need to exchange an item for a different size or color, please contact us to initiate the process. We will guide you through the exchange procedure.

7. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at:

Thank you for shopping with Nova Cyber Gear!